FAQ

Why is Prestige Wood and Stone a good place to shop?
Prestige Wood and Stone is your one stop shopping resource. We offer sinks, faucets, cabinetry, countertops and flooring all under one roof. We are a family owned and operated for over four generations.

    Granite
  1. Is all granite the same?
  2. What maintence is involved?
  3. When my stone is delivered do I have to seal it?
  4. Is it easy to stain granite?
  5. Is sealing a difficult process?
  6. Why is your pricing so unbeatable?
  7. I have been told that I cannot cut or put a hot pot on granite?
  8. Can granite crack?
  9. What happens if it does crack during installation?
  10. Can I over hang granite?
  11. How thick is the granite you fabricate?
  12. Will I have a seam?
  13. Will my seam show?
  14. Can granite chip?
  15. What is granite made of?
  16. Is granite 100 percent natural?
  17. Why should I drive to your location?
  18. What do you offer to your clients?
  19. In short what is the order process?
  20. Do I need an appointment?
  21. Where do you operate?
  22. Do you accept credit cards and what is your payment policy?
  23. What is the difference between an undermount sink and a drop in sink?
  24. Is installation included in the quote?
  25. How are the undermount sinks attached to the granite?
    Engineered Stone
  1. Is Engineered Stone such as Silestone, Cambria and Caesar Stone 100% natural?
  2. What is the difference between Engineered Stone and Granite?
  3. How does Engineered Stone compare to Corianģ or other plastic solid surfaces?
  4. Is there a binder or glue that holds Engineered products togther?
  5. Are engineered stones made or manufactured in a plant?
  6. What are the unique benefits of Engineered Products?
  7. Are Engineered Stones resistant to surface damage?
  8. Do Engineered Stones withstand heat? Can I put a hot pan or pot on it?
  9. Is Engineered Stone resistant to staining? Will Engineered Stone stain?
  10. Does the color go all the way through the product?
  11. Will I have a seam? Will I see a seam?
  12. What kind of sinks can I use?
    Cabinetry
  1. Cabinets
  2. Design & Planning
  3. Budgeting
  4. Installation
  5. Flooring
  6. Cabinetry Finish

Granite FAQ:

1. Is all granite the same?

No. There are 1st and 2nd quality granite. We only purchase 1st quality slabs. The difference is in 1st quality you do not get any open fissures (cracks) or any unsightly markings which are prevalent in second quality. Also with second quality you receive a 3 step diamond polish process with a final wax. When the wax wears you have to apply more to keep the luster up. This will have to be done every month. This is a lot of maintenance for a product which should be easy to maintain.
With 1st quality you receive a 7 step diamond polishing process and no wax. You will never have to apply any wax. The luster will remain the same forever. You do not have to deal with the hassle of waxing every month.

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2. What maintence is involved?

To prevent staining we recommend you reseal every 3-5 years. If you have been shopping around you have undoubtedly heard every 6 months. This is for two reasons. One we use an impregnating sealer, most others use a topical sealant. The difference is a impregnating sealer sinks into the pours of the stone whereas a topical sealant stays on top. Since it stays on top it wears faster. Also it is not as good at preventing stains.
The second is since that since we apply seven steps of polish whereas some do 3 steps the stone is less porous.

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3. When my stone is delivered do I have to seal it?

No, your stone comes pre-sealed.

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4. Is it easy to stain granite?

No. Even Granite that does not have a sealer is hard to stain. With our impregnating sealer which is more effective than a topical sealant makes it even harder. The biggest concern is cooking oil. As long as you wipe down your counters like you normally would after dinner it is not a problem. In the RARE event a stain does penetrate we will come out free of charge to remove it professionally.

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5. Is sealing a difficult process?

No you wipe it on at night before you go to sleep and when you wake up wipe it off. Itís that easy!

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6. Why is your pricing so unbeatable?

We have been at the same location for 40yrs and all of our machinery trucks and building are paid for which gives us low overhead. This is one of the advantages of dealing with a 4th generation company.

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7. I have been told that I cannot cut or put a hot pot on granite?

You have obviously been talking to people who are not familiar with stone. At some point granite was molten lava you will never be able to get anything hot enough to burn grantie.
As far as cutting goes you can if you want to damage your knives!

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8. Can granite crack?

Very rarely if it were to crack it would only happen during delivery or during installation. Once it is installed it is not a problem to worry about. Unless you stand on it in the area of a sink or cooktop cutout.

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9. What happens if it does crack during installation?

We will replace the piece free of charge.

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10. Can I over hang granite?

Yes. A good rule of thumb is you can overhang half of the supporting structure without support. For example on 24inch base cabinets you can overhang 12 inches.

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11. How thick is the granite you fabricate?

Once inch and a quarter. We do not use the cheaper 3 inch material.

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12. Will I have a seam?

Most kitchens do. This is because of many factors this includes but is not limited to size of the slab, weight, and access during install.

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13. Will my seam show?

You will always see a seam. However it is not an eyesore. Our expert installers color code it and get it as tight as possible than it is filled with a colored epoxy. By implementing this process we insure it will be as invisible as possible. A seam is on display in our showroom.

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14. Can granite chip?

Never under normal household use. It will only happen under extreme negligence or intent to do damage. An example would be taking a hammer to it.

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15. What is granite made of?

Some of the hardest minerals on earth: quartz, mica and feldspar.

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16. Is granite 100 percent natural?

Yes. Granite comes out of the earth in blocks. They are than cut and polished into slabs. They are made by mother nature and crafted by man.

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17. Why should I drive to your location?

When you buy granite the normal process is you go to a fabricator who may have a few slabs to show you and mostly small sample chips. If you want to see your slabs you have to make a separate trip to an importer. The importer can be a far distance away. Then you have to make a trip back to the fabricator to sign the contract. You are now making three trips for one product!
   We offer a selection second to none. In stock we have over a hundred handpicked exotic colors from all around the world. We also make available to you many engineered products including Silestone, Ceasar Stone and Cambria.You select the material and make a contract for fabrication all in one place. Also by doing this you are cutting out a middle man (the importer) which saves you money.
   If youíre doing a complete kitchen renovation we are your one stop shop. We offer multiple cabinet lines, floor tile, sinks and faucets. We have over 100 door samples that you can bring out to the slabs and match. When doing complete renovations we offer unbeatable package pricing.

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18. What do you offer to your clients?

  • An unrivaled selection
  • Unbeatable Pricing
  • Free lifetime repair on seams
  • One stop shopping
  • Excellent customer service
  • A devotion providing the highest quality work in the industry

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19. In short what is the order process?

First you come to our shop with basic measurements. Then you pick a material for you countertops. After you are given a price and if you decide you want to place an order you leave a deposit. We then schedule a template appointment and later come back to do the install. To view a more descriptive process click here.

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20. Do I need an appointment?

If you just need countertops no. If you need cabinets we recommend you schedule an appointment. When you come in for a cabinet quote you will sit down with our designer. The design process usually takes about two hours. At the appointment we will show a 3d design of your kitchen.

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21. Where do you operate?

Our stone yard, cabinet showroom, and fabrication facility are located in North Arlington, NJ in southern Bergen County close to Newark airport, the meadowlands and Giants Stadium.

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22. Do you accept credit cards and what is your payment policy?

We do not accept credit cards. For payment we require a quarter down, quarter at template and balance at delivery. Payments can be made by personal or certified check and cash.

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23. What is the difference between an undermount sink and a drop in sink?

A drop in sink sits on top of the counter and the lip of the sink is exposed. The undermount sink is mounted from underneath the counter. There is no lip on top.

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24. Is installation included in the quote?

Yes. The quotes always include template, delivery and installation and tax.

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25. How are the undermount sinks attached to the granite.

The countertop is flipped over and small holes are drilled into the granite. We then fill these holes with an apoxy. We than screw into the apoxy, the screws have brackets attached to mount the sink. For added support we also insert medal rods into the underside of the granite.

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Engineered Stone FAQ:

1. Is Engineered Stone such as Silestone, Cambria and Caesar Stone 100% natural?

No. Engineered Products are comprised of 95% quartz. The rest is basically dyes and binding agents. They are manufactured into slabs at a plant.

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2. What is the difference between Engineered Stone and Granite?

As far as durability goes granite does have the upper edge. With granite you do have to reseal. Donít let anyone fool you it is an easy wipe on and wipe off process. You can also put a hot pot and cut right on it.
   With Engineered Stone it never needs to be sealed. It can be cut on but if you put a hot pot on it you risk damaging the polymers in the material and causing thermal shock. So you would need to use a trivet for pots.
   As far as colors are concerned granite has much more to choose from and they are always changing as much Mother Nature makes each slab unique. Granite slabs offer marbled patterns that have many beautiful colors in one slab.
Engineered products have solid colors only and do not offer the marbled patterns granite does. They do offer some colors such as whites, limestone and blue colored material that is not available in granite.

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3. How does Engineered Stone compare to Corian© or other plastic solid surfaces?

Engineered Products are made of pure natural quartz, a stone crystal mined from the earth and manufactured into slabs. Corian© is 100% plastic polymer, it has NO stone in it. Cambria gives you the timeless beauty of natural stone with a harder and more durable surface.

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4. Is there a binder or glue that holds Engineered products togther?

Yes Engineered Products are pure natural quartz with a small amount of pigments and an epoxy resin.

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5. Are engineered stones made or manufactured in a plant?

Yes. The manufacturing plants produce natural quartz into slabs. They take pure natural quartz mined out of the earth and combine it with a small amount of pigment and resin to create a slab.

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6. What are the unique benefits of Engineered Products?

STRONG - Diamond-like hardness, superior strength. So durable, even your finest cutlery won't harm it.

CARE-FREE - No sealing. Simply wash it with warm water. It's that simple.

STAIN RESISTANT - Cambria will resist stains from fruit juices, food coloring, coffee, tea, wine, grape juice, nail polish and felt-tip markers.

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7. Are Engineered Stones resistant to surface damage?

Engineered Stones are structurally resistant to surface damage. However, all stone can be damaged by excessive force or pressure.

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8. Do Engineered Stones withstand heat? Can I put a hot pan or pot on it?

Engineered stone surfaces can be damaged by sudden and rapid change of temperature especially near the edges, as well as direct or sustained heating of the top. They may not withstand the direct transfer of heat from pots and pans and other cooking units such as electric frying pans and griddles, and some crock-pots or roaster ovens and heat lamps. Therefore, the use of a hot pad or trivet is always recommended.

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9. Is Engineered Stone resistant to staining? Will Engineered Stone stain?

Engineered products are extremely resistant to staining. Fruit juices, liquid food coloring, coffee, tea, wine, soft drinks, nail polish and remover, felt-tip markers do not leave stains.

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10. Does the color go all the way through the product?

Yes. A good rule of thumb is you can overhang half of the supporting structure without support. For example on 24inch base cabinets you can overhang 12 inches.

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11. Will I have a seam? Will I see a seam?

More than likely you will have a seam. They are colored as close to the stone as possible. We will insure they will be as invisible as possible.

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12. What kind of sinks can I use?

Any under-mount or drop in sink, including stainless steel, cast iron, porcelain, or solid surface. Farm sinks can also be used.

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CABINETS FAQ:

1. CABINETS

What's the difference between stock and semi-custom cabinets?
This is a common question. It basically comes down to a matter of sizes, available options and price. Stock cabinets offer standard sizes (such as increments in widths of 3", or 15", 18", 21", etc.). Stock cabinets also offer less customization or available options, and they often (but not always) cost less. With semi-custom cabinets, you get a wider range of sizes (in width, depth, height, etc.), as well as greater flexibility and many more options for customizing the cabinets, without incurring truly custom prices. Very often, we'll use a combination of stock and semi-custom cabinetry to provide a very custom-look without the higher expense of custom products. We call this a "custom solution".

How can I tell what the cabinets will actually look like in my home?
Making sure you will be happy with the look and feel of your cabinets is very important. That's why we offer full-size samples for our customers to take home, touch, feel, look at in their lighting, and holdup with their paint chips, flooring colors, etc. It's important to us that you are completely happy with your choices. Also, our computer print-outs enable you to see - on paper - what your cabinetry will look like.

Can Prestige wood and Stone customize cabinets?
We can and often do create many custom designs, and have created custom looks with our stock and semi-customer products, too, saving our customers time and money.

What's the difference between standard overlay and full overlay doors?
The difference is in how much the door covers - or overlays - the cabinet face. The images shown below help present this answer. The image on the left shows a standard overlay, which is a cabinet door that doesn't quite completely cover from top-to-bottom, left-to-right. The image on the right, is a full overlay, and - as you can see - the door fully covers the cabinet face underneath.

I don't want to have any handles on my cabinets. What do I need to know to be sure I order correctly?
Handles are almost mandatory with full overlay doors (see images above), because there is not much - if any - room to get your fingers behind the doors to open them, so handles will keep fingerprints on the doors to a minimum and facilitate opening the door and drawers. If you're really set against handles and knobs, you'll either want a standard overlay, or a full overlay with a modified or beveled profile. Either would allow you to put your fingers in behind the doors and drawer faces to open the cabinets and drawers.

How long does it take to get cabinets, once they are ordered?
This varies, depending on the semi-custom sizes or options you may have chosen to create the look and functionality that you want. In general, however, we can get cabinets from as quickly as 1 - 2 weeks after they are ordered, to 6 - 8 weeks after ordering. How much do new cabinets cost per foot? Cabinetry is so diverse in wood species, door styles, finishes, construction, sizes, options and more that is it impossible to price by the foot.

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2. DESIGN & PLANNING

What is a kitchen work "triangle" and why is it important?
The work "triangle" is the area in the kitchen between the main cooking area (stove or cooktop), the refrigerator and the main sink. These three 'endpoints' form a 'triangle' in which the primary cook moves (unless you have a 'one-wall' kitchen). This triangle is important these are the key activities that occur in the kitchen -- food preparation, cooking and clean up. Being aware of this triangle, as well as keeping in mind the number of people that might also be working with the primary cook, and the other activities that may also occur in the kitchen, enables you to design a functional, and comfortable kitchen plan. Some kitchens are remodeled to incorporate additional triangles, such as a 2nd food preparation area, a serving area, baking areas, homework and household planning centers.

Where's the best place to put a microwave?
Like most placement type questions for a well-designed kitchen, it depends on how you and your family use the appliance. Some put it near the refrigerator, to quickly warm foods or thaw meats. Others will install their microwave in a snack preparation area, or the end of an island, so that those using the microwave do so away from the main cooking area. Consult with your CDI designer for the best location for your microwave in your kitchen.
From a safety and accessibility standpoint, the microwave should ideally be placed so that the bottom of the appliance is 24" to 48" above the floor.

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3. BUDGETING

What can I do with a limited budget?
Lots! There are things you can do with cabinetry, countertops and flooring that will cut down on the overall budget, but not impact the style or look that you want. As these options and cost-saving approaches are truly on a case-by-case basis, ask us for creative ways to work within your budget - we enjoy this kind of challenge!

How much will it cost to remodel a kitchen or bathroom?
The price for a kitchen or bathroom remodel will be affected by several things include a) where you buy your materials, b) what features you want, c) the brands/models of fixtures or appliances you select and d) what - if any - structural changes you might be wanting to make.
Pricing for a kitchen remodel can range from $4,000 (if you do much of the work yourself) to over $100,000. On the average, a (sq. ft.??) kitchen will cost from $15,000 - $26,000, including the design, products and installation (but doesn't include any structural changes or the cost of moving appliance locations.
Generally, bathroom prices average between $5,500 and $12,000 when you're replacing everything. Again, the cost can be lower or considerably higher depending on what you're looking for, the types of materials, any structural, electrical or plumbing changes, and any special labor needed.

What makes a kitchen remodel either more or less expensive?
Generally, cabinets account for roughly 50% of the total cost of your project and will therefore have the greatest impact on your budget. They range in price considerably based on quality, the type of material they are made of, and whether they are stock (ready made in specific sizes) or custom (produced specifically for your kitchen in whatever sizes are needed). The material you choose for surfaces including counters, backsplashes and floors can also account for wide variations in price, as natural stone (e.g., marble, granite, slate) are more expensive than laminates, however they tend to last longer, so there is a trade-off.
Additional key elements that factors in to the equation are the skill and workmanship of the design and installation team. Like many industries, you tend to get what you pay for. It may cost a bit more to work with an experienced designer and skilled installation crew, however they may actually take less time, and you'll both see and appreciate their abilities every time you use your kitchen.

How about a bathroom remodel: what makes it more or less expensive?
Unlike a kitchen, no single element of a bathroom remodeling will generally take a much larger portion of the budget. Cabinets are one of the biggest parts of the budget, accounting for 34 percent of costs, on average. So, the type and quality of cabinets you select will affect your total costs.
However, not surprisingly, fixtures (toilet, tub, etc.) and fittings (faucets) account for a good percentage in the bathroom, too, and these costs will vary depending on the brand, type of materials, and array of products you select. Installation typically accounts for about 25% of the total cost of a bathroom remodel, and this is because the work is fairly detailed, and there's less room. If you're looking to cut corners, this is usually not the place to do it, as the smaller room and intricate work (e.g., tile setting) means the details will be very noticeable.

What kinds of things can I do myself to help keep costs down?
How much you can or should try to do depends mostly on your timeframe, your abilities and your knowledge. Most people are able to tear out old cabinets (be careful not to damage walls and beams), even to use them elsewhere. In addition, many people choose to take up their old flooring, handle trash removal and do daily onsite clean-up (thus paying their remodeling crew to only perform skilled labor and construction). You could choose to paint, wallpaper and make or install the window treatments yourself. With other aspects of remodeling, however you're better off letting the professionals handle the plumbing, electrical and appliance hook-ups. Try these on your own and you could violate building codes or invalidate manufacturer warranties. With cabinet installation, every 1/32" counts, so let a professional installer put your new cabinets in so they'll look their best.

What are the ways in which I can pay for a new kitchen or bathroom?
Budget is the first thing to consider, and your source of funds help to dictate your boundaries. Although a remodel is an investment, only spend what you can really afford to spend. No matter how much you plan to spend, a budget is a very important component of a successful remodel. Some customers know when they are buying a home that they will be remodeling, and so they borrow the additional funds at that time. Other people tap the equity in their home with a home equity loan or line of credit. Still others use personal savings, or obtain a home improvement loan through a bank or other lending institution. No matter what your approach, our professional designers can help you understand the remodeling budget process, and make the most of your money.

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4. INSTALLATION

We don't yet have a contractor to work with. What do you recommend?
We work with many contractors over the years and are happy to recommend several you can contact if you are in the Tri-state area.

I already have a contractor I trust that I want to have install my cabinets; does this work?
That's great! If you have someone that you already know and trust, we are happy to work with them. This is how we also meet new contractors. If we find that they handle clients with quality service and that their work is up to our standards, we have another resource for referrals, too.

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5. FLOORING

What kind of flooring does Prestige wood and Stone work with? Why?
Just as we work with cabinetry designs and countertops for a variety of rooms and needs, we also offer a wide variety of flooring. We have tile in a wide variety of styles, prices and manufacturers. We do our best serve our customers' needs.

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6. CABINERTY FINISH

CLEAR WOOD
Real solid hardwood has many different visible characteristics, such as mineral streaks, grain variation and different colors. Most of these extreme variations are carefully sorted out or blended under each company's definition of clear wood. However, many of these characteristics will be present in light stains such as Natural and Wheat finishes.

RUSTIC WOOD
This features knots in wood. Knots in hardwoods typically are much larger than in softwoods such as pine.

OAK
Oak is a very hearty, durable wood. Because of it's pronounced open grain it tends to hide small scratches and dents that come with the normal wear and tear of everyday kitchen use. Although you will see some small veins of mineral streaks even in the clear wood, overall you will find the wood to be rather uniform. Rustic Oak will yield large open character knots and larger areas of mineral streaks than cherry or maple.

HICKORY
Hickory contains mineral streaks and small knots. These characteristics of Hickory will be accepted under many company's classification of "clear wood". Hickory, by nature, tends to have much more inherently has dark mineral streaks that are much more pronounced than in most mainstream hardwoods. The character of Hickory is intentionally sorted into the clear product. Hickory should not be purchased without viewing a large sample or carefully studying the literature . Clear Hickory in Natural stain will reveal the dramatic color variation of Hickory. Rustic Hickory will yield large open character knots and larger areas of mineral streaks than cherry or maple.

MAPLE
Prestige uses real " Hard-rock" Maple, which has a very close grain and tends to take stain more uniformly. Hard Maple is one of the strongest woods, and is typically the wood choice for chopping blocks and gymnasium floors. Maple also displays small veins of mineral streaks even in the clear wood. Maple does yield small pin knots. Rustic Maple will have large knots but usually not as numerous as in Oak and Hickory. In addition to knots you will see a lot more variation in color along with streaks that will not be found in clear Maple.

CHERRY
Cherry is a medium red wood that becomes much more uniform in darker stains. Lighter stains tend to show more of the natural wood color variations. Cherry wood products can rarely be completely uniform in color when using a light stain or Natural finish( no stain). Cherry wood tends to change color and darken in a relatively short period. All woods will darken or turn to a golden color in time, but Cherry changes more dramatically and much more rapidly. Exposed to a significant light source, Cherry will begin to darken in just a few weeks, and continue to darken for several years. Although finish plays a role in this change, most of the darkening is due to the nature of the wood itself. If a new replacement part for an older Cherry cabinet appears to be much lighter; it will darken over time and eventually blend in with the older cabinets. Cherry wood rarely displays small veins of mineral streaks but exhibits frequent gum pockets and pin knots even in the clear wood. Rustic Cherry will have large knots but usually not as numerous as in Oak and Hickory. In addition to knots you will see a lot more variation in color along with mineral streaks that will not be found in clear maple.

BEECH
Beech (Fagus Silvatica) is a heavy, hard and tough wood used primarily in furniture making. It's major distribution area is around Europe due to the fact it's mainly grown in that particular region. With it's strong similar appearance to maple such as strong density to match, it's no wonder it is also widely used in the field of cabinet making, solid flooring, brush backs and veneers.
Beech is unique with its reddish-pale color and slightly coarse with conspicuous rays and tiny pores. The grain is straight with fine even texture. Beech wood varies in color from nearly white sapwood to reddish heart-wood.
Perhaps the most unique characteristics of Beech is its ability to reflect a calm atmosphere to wherever it is utilized, be it furniture of flooring . In some areas it is also shaped to form food containers such as baskets and kitchen utensils because Beech does not impart taste or odor to food.
As far as hardness is concerned Beech is softer than Ash, Western Oak and Hard Maple but harder than Northern Red Oak, Yellow Birch, Black Walnut and Black Cherry. It is this particular factor that only certain species are used for woodworking and the rest for furniture fabrication.

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